Edit Ticket
Overview
Enables editing of ticket. Please read carefully. Click example images to display full size version in new tab/window.
Ticket Info
Subject - Enter ticket subject. Max 250 chars.
Department - Specify department for ticket.
Priority - Specify priority level for ticket.
Comments - Enter comments. Use BB code for formatting. Clicking the crosshair icon in the text area will expand the textarea. Useful on small devices.
Status - Change current status of ticket.
Total Work Time - Update total work time. Only shown if the work time tracker is enabled in the settings and the staff has work time edit permissions.
Department - Specify department for ticket.
Priority - Specify priority level for ticket.
Comments - Enter comments. Use BB code for formatting. Clicking the crosshair icon in the text area will expand the textarea. Useful on small devices.
Status - Change current status of ticket.
Total Work Time - Update total work time. Only shown if the work time tracker is enabled in the settings and the staff has work time edit permissions.
Assigned Staff
Manage assigned staff. Only shown if ticket department has manual assign on. If the ticket department is changed and manual assign
is off, all assigned staff will be removed.
Custom Fields
Displays only if custom fields exist for the selected department on the "Ticket Info" screen. If a department has no custom fields the "Custom Fields" tab
will be hidden. Complete field information as required.
Attachments
View and delete attachments if applicable. Tab not shown if no attachments. Attachments can also be removed from the main ticket view screen.