Edit Reply
Overview
Enables editing of ticket reply. Please read carefully. Click example images to display full size version in new tab/window.
Reply Info
Comments - Enter comments. Use BB code for formatting. Clicking the crosshair icon in the text area will expand the textarea. Useful on small devices.
Custom Fields
Displays only if custom fields exist for ticket department. If a department has no custom fields the "Custom Fields" tab
will be hidden. Complete field information as required.